Order

Who are eligible to use shop at duty free shops?

What kinds of IDs do I need to shop at duty free shop?

Who are eligible to use shop at duty free shops?

Do I need a new receipt if my travel date changes?

Pick Up

What should I keep in mind when picking up my goods?

How long will it take for my order to be ready?

I forgot to pick-up my order. What happens now?

What happens if I arrive on a domestic flight instead?

What happens if I forget to hand in my receipt to the duty free officer before departing?

Returns

What is your return policy?

How do I return my order?

I want to place a large order, how long will it take to arrive?

Payments

What payment methods do you accept?

Is it safe online to shop with my credit card?

Is tax included in my order total?

Qantas Frequent Flyer

How do I earn Qantas Points on my transaction?

How long until I get my Qantas Points if I choose to earn Qantas Points on my transaction?

How many Qantas Points will I earn on my transaction?

Are there any exceptions in-store or online, that I cannot earn points on?

Can I earn Qantas Points when paying with a Gift Card?

Can I earn Qantas Points at any Lotte Duty Free locations?

Do I have to travel internationally to earn Qantas Points on purchases with Lotte Duty Free?

Can I still earn Qantas Points on items I order online before my flight and pick up at the Airport?

What are the duty free limits?

Do I need any documents or ID in order to purchase items duty free?

Who do I contact for assistance with my Qantas Points queries in relation to my transaction?

Need Assistance?

Contact Us

If you have any questions regarding your order with Lotte Duty Free, please fill out the form below or call us on:
1300 388 937 (Australia)
+61 1300 388 937 (International)
email: enquiries@lottedutyfree.com.au